The Doctor Will See you Now…On Your Computer, Smart Phone or Tablet

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Health Care Gets Easier for Anthem Blue Cross and Blue Shield Members with 24x7 Access to Medical Care via LiveHealth Online Telehealth Benefit

MILWAUKEE – July 31, 2014 – Anthem Blue Cross and Blue Shield in Wisconsin members now have a fast, more convenient way to see a doctor for non-emergency needs when their own doctor is not readily available.

Members can now use their smart phone, tablet or computer to have a live video visit with a US-based, board certified doctor of their choice to discuss non-emergency health issues from home, work or wherever they happen to be with internet access. Doctors using LiveHealth Online can provide a diagnosis, treatment, and even a prescription if needed.

This new online care service, LiveHealth Online, launched in 2013 first to national employers. It has now been expanded to the majority of Anthem Blue Cross and Blue Shield’s health plan customers, including health exchange members. Doctors are available 24 hours, 365 days a year, including holidays. For eligible members, a LiveHealth Online visit costs the same or less than a primary care office visit.

“LiveHealth Online is one of several ways we are trying to make health care easier and more convenient for our members. It offers a secure means of reaching board-certified, US-based doctors anytime, anywhere, especially when consumers find it inconvenient to leave work or home and go to a doctor’s office,” said Larry Schreiber, president of Anthem Blue Cross and Blue Shield in Wisconsin. “Our members have told us that LiveHealth Online has saved them between two and three hours of time from traditional office visits, giving them more time for work, friends, family, or whatever things that they like best. Whether you’re a college student, young professional, a family, or an empty nester who likes to travel, we can all appreciate products that make our lives easier.”

Consumers who do not have Anthem Blue Cross and Blue Shield as a health plan can also use LiveHealth Online, simply by signing up and paying for the visit with a credit card. Doctors using LiveHealth Online typically charge $49 per medical visit.

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Online care, for non-emergency medical conditions, is more convenient and affordable than a doctor’s visit or a visit to an urgent care clinic. Members can initiate video visits from their home or workplace at any time through a computer, smart phone or tablet.

Patients use online care typically to communicate face-to-face with a doctor about colds, aches, sore throats, allergies, infections, rashes, as well as routine prescription refills. Doctors do not prescribe for controlled substances or lifestyle drugs. A summary of each visit is created, and at the patient’s request, can be forwarded to their primary care doctor — supporting continuity of care and collaboration among providers.

“LiveHealth Online represents a true shift in healthcare delivery by using technology to make healthcare easier and more consumer friendly,” said John Jesser, Anthem Blue Cross and Blue Shield vice president of provider engagement strategy. “At this critical juncture in our nation’s healthcare transformation, Anthem Blue Cross and Blue Shield is taking a lead in improving access to care and bringing a better healthcare experience to its members.”

Telehealth is a widely accepted mode of health communication, especially in rural areas where many people have to drive hours to visit a doctor.

A November 2012 study from the University of Pittsburgh published in the Journal of the American Medical Association showed that e-visits—using e-mail and electronic patient health records only—had similar outcomes to in-person visits for treating sinus and urinary tract infections.

LiveHealth Online can also lessen the burden on primary care doctors who are increasingly feeling the pressure from the growing doctor shortage. The Association of American Medical Colleges estimates that in 2015 the country will have 62,900 fewer doctors than needed. LiveHealth Online can help reduce wait time when trying to get in to a see a doctor. Getting care early on can help reduce the severity and duration of many typical illnesses such as the flu and infections.

About Anthem Blue Cross and Blue Shield in Wisconsin
Anthem Blue Cross and Blue Shield is the trade name of Blue Cross Blue Shield of Wisconsin (BCBSWi), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation (Compcare), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. Additional information about Anthem Blue Cross and Blue Shield in Wisconsin is available at www.anthem.com. Also, follow us on Twitter at www.twitter.com/healthjoinin, on Facebook at www.facebook.com/HealthJoinIn, or visit our YouTube channel at www.youtube.com/healthjoinin.

About LiveHealth Online
LiveHealth Online is a telehealth tool that provides consumers with a convenient way to have live video conversations with doctor, get a diagnosis, and receive treatment for common urgent care-type health conditions. Consumers can access board certified doctors through livehealthonline.com or on an iOS or Android smartphone or tablet using the free app. It is secure, private, easy-to-use and affordable. Consumers can have live, instant or planned visits with their choice of doctors seven days a week, 24 hours a day, using two-way video conferencing, along with instant messaging. LiveHealth Online is the trade name of Health management Corporation, a separate company, providing telehealth services on behalf of Anthem Blue Cross and Blue Shield.

LiveHealth Online Availability
LiveHealth Online is now available in Wisconsin…and most other states.
Map via livehealthonline.com — click here to view larger version

LiveHealth Online Availability

LiveHealth Online is now available in Wisconsin…and most other states.

Map via livehealthonline.com — click here to view larger version

LiveHealth Online: Some Frequent Questions Answered

  • Question: What do you mean by "online care"?
  • Answer: Online care enables you to access doctors through a two-way video, secure chat, via a computer or smart phone. Anthem Blue Cross and Blue Shield's LiveHealth Online service involves individuals using a computer and secure chat and web camera to interact with doctors.
  • Question: Why does Anthem Blue Cross and Blue Shield want to provide this service?
  • Answer: At Anthem Blue Cross and Blue Shield, we recognize the need for health care to become more accessible and convenient -- especially with the anticipated shortage of primary care doctors, crowded ERs, and continued rising costs. LiveHealth Online allows us to meet those requests by making it easy for an individual to access medical care during extended hours, weekends and holidays, when their primary care physician may not be available.
  • Question: When is it appropriate to use this service?
  • Answer: Patients use online care typically to communicate with a doctor about colds, sore throats, flu, allergies, infections, and wellness and nutrition advice. It's not appropriate for emergency situations. It is up to the professional medical judgment of the treating physician using Live Health Online whether treatment of the condition presented is appropriate or not.
  • Question: Are doctors available 24/7?
  • Answer: Yes.
  • Question: How is someone matched with a physician online?
  • Answer: LiveHealth Online looks at the address entered by the user and matches it with a physician licensed to practice in that same state. LiveHealth Online then provides photos and bios on those doctors who meet that criteria and who are currently available. You then select what doctor you want to see from that list.
  • Question: Are LiveHealth Online doctors able to prescribe medications?
  • Answer: In Wisconsin, yes. A doctor’s ability to prescribe medication after an online visit varies from state to state. Moreover, the decision to prescribe will depend upon whether the doctor in his or her medical judgment believes a prescription is appropriate. The LiveHealth Online system does allow a user to select a pharmacy and has the capability to transmit a prescription to that pharmacy. The system does not allow a doctor to prescribe narcotic medications.
  • Question: Who can use this service?
  • Answer: LiveHealth Online is available to the majority of Anthem Blue Cross and Blue Shield’s health plan members, including individuals who purchased coverage through Wisconsin's federally-faciliated insurance marketplace. If you are not an Anthem Blue Cross and Blue Shield member, you can still use LiveHealth Online. Simply visit www.livehealthonline.com to create an account and get started.
  • Question: How much is this going to cost me?
  • For eligible Anthem Blue Cross and Blue Shield members, a LiveHealth Online visit costs the same or less than a primary care office visit. Anthem Blue Cross and Blue Shield fully-insured members will pay their standard plan office visit co-pay per visit. If you receive your Anthem Blue Cross and Blue Shield coverage through your employer, you'll want to check to see if they are "self-insured," because self-insured customers individually make decisions on the coverage levels for their employees. Individuals who do not have Anthem Blue Cross and Blue Shield as a health plan can also use LiveHealth Online, simply by signing up and paying for the visit with a credit card. Doctors using LiveHealth Online typically charge $49 per medical visit.
  • Question: What if I have questions that aren't answered here?
  • Answer: If you are an Anthem Blue Cross and Blue Shield member, please contact the customer service number on the back of your identification card and we will be happy to answer any questions you may have about your health insurance benefits. If you are not an Anthem Blue Cross and Blue Shield member, but are interested in LiveHealth Online, please visit www.livehealthonline.com to learn more.
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Photo Gallery #3: Boys & Girls Clubs of America Triple Play Mobile Tour in Milwaukee
On Monday, July 21, 2014, Boys & Girls Clubs of Greater Milwaukee - Pieper-Hillside Unit hosted a stop of the Triple Play ‘Million Minutes in Motion’ Tour, which seeks to log one million minutes of active exercise with kids around the country this summer. Sponsored by The Coca-Cola Company and Anthem Blue Cross and Blue Shield Foundation, the mobile tour is part of the national program Triple Play, Boys & Girls Clubs of America’s signature health and wellness program.To learn more visit www.bgca.org/tripleplay.

Photos in this gallery courtesy of The Coca-Cola Company

Boys & Girls Clubs Triple Play Tour in Milwaukee: 22,500 Minutes in Motion

Yesterday, Boys & Girls Clubs of Greater Milwaukee - Pieper-Hillside Unit took part in the Triple Play Mobile Tour. By day’s end, 150 kids at the Club each logged 150 minutes of physical activity, resulting in an overall contribution of 22,500 minutes toward Boys & Girls Clubs of America’s goal of helping kids achieve one million minutes in motion this summer.

Triple Play is Boys & Girls Clubs of America’s wellness program. Sponsored by The Coca-Cola Company and Anthem Blue Cross and Blue Shield Foundation, Triple Play teaches kids how to live healthy lifestyles by stressing the mind, body and soul elements of good health.  To learn more and track the tour’s progress across the country, please visit www.bgca.org/tripleplay.

This summer, Boys & Girls Clubs of America, The Coca-Cola Company and Anthem Blue Cross and Blue Shield’s corporate foundation are working together to help kids record one million minutes of physical activity. You can track the progress of the Triple Play ‘Million Minutes in Motion’ Tour by visiting www.bgca.org/tripleplay and by following the hashtags #KidsInMotion and #TriplePlayTour.

This summer, Boys & Girls Clubs of America, The Coca-Cola Company and Anthem Blue Cross and Blue Shield’s corporate foundation are working together to help kids record one million minutes of physical activity. You can track the progress of the Triple Play ‘Million Minutes in Motion’ Tour by visiting www.bgca.org/tripleplay and by following the hashtags #KidsInMotion and #TriplePlayTour.

Boys & Girls Clubs Triple Play Mobile Tour Rolls Into Milwaukee

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Pieper-Hillside Contributes Toward One Million Minutes in Motion Goal

On Monday, July 21, Boys & Girls Clubs of Greater Milwaukee - Pieper-Hillside Unit hosted a stop of the Triple Play ‘Million Minutes in Motion’ Tour, which seeks to log one million minutes of active exercise with kids around the country this summer.
        
Sponsored by The Coca-Cola Company and Anthem Blue Cross and Blue Shield Foundation, the mobile tour is part of the national program Triple Play, Boys & Girls Clubs of America’s signature health and wellness program. With more than three out of 10 young people considered obese or overweight, early education and active programming for youth is even more critical for a healthier tomorrow.

Since its inception in 2005, Triple Play has made more than 9.2 million connections with kids and continues to grow with more programming for kids and Clubs each year.

Earlier this year, Anthem Blue Cross and Blue Shield’s corporate foundation announced a five year, $10 million grant commitment to continue the outstanding work of the Triple Play program across the country.

Boys & Girls Clubs of America believes that all kids deserve a great future. Through the organization’s Great Futures Campaign, Clubs and supporters are working to mobilize our country around the critical issues facing America’s youth. Boys & Girls Clubs are committed to leading the way, assuring that every young person who enters a Club is on track to graduate from high school on time, prepared to succeed in college or a career, demonstrating good character and living a healthy lifestyle.

The Triple Play program motivates kids to be healthy by providing nutrition and health education and more access to healthy foods, and encouraging avoidance of risky behaviors and a lifelong commitment to fitness. Through Triple Play, Clubs will build the next generation of leaders.

To learn more about Triple Play, please visit www.bgca.org/tripleplay.

Video: Triple Play Warm Up
Kids from Boys & Girls Clubs of Greater Milwaukee - Pieper-Hillside Unit stretch and warm up prior to heading outside to take part in the Triple Play Mobile Tour on July 21, 2014.

Sponsored by The Coca-Cola Company and Anthem Blue Cross and Blue Shield Foundation, The Triple Play ‘Million Minutes in Motion’ Tour seeks to log one million minutes of active exercise with kids around the country this summer. To learn more visit www.bgca.org/tripleplay.

Photo Gallery #2: Boys & Girls Clubs of America Triple Play Mobile Tour in Milwaukee
On Monday, July 21, 2014, Boys & Girls Clubs of Greater Milwaukee - Pieper-Hillside Unit hosted a stop of the Triple Play ‘Million Minutes in Motion’ Tour, which seeks to log one million minutes of active exercise with kids around the country this summer. Sponsored by The Coca-Cola Company and Anthem Blue Cross and Blue Shield Foundation, the mobile tour is part of the national program Triple Play, Boys & Girls Clubs of America’s signature health and wellness program.To learn more visit www.bgca.org/tripleplay.

Photo Gallery #1: Boys & Girls Clubs Triple Play Mobile Tour in Milwaukee
On Monday, July 21, 2014, Boys & Girls Clubs of Greater Milwaukee - Pieper-Hillside Unit hosted a stop of the Triple Play ‘Million Minutes in Motion’ Tour, which seeks to log one million minutes of active exercise with kids around the country this summer. Sponsored by The Coca-Cola Company and Anthem Blue Cross and Blue Shield Foundation, the mobile tour is part of the national program Triple Play, Boys & Girls Clubs of America’s signature health and wellness program.To learn more visit www.bgca.org/tripleplay.

Anthem Blue Cross and Blue Shield and CommunityConnect HealthPlan have always been a part of the same company. Having all of our products under a common name will make it easier for individuals and families to transition from one health plan to another based upon their needs and to make more informed decisions about their health benefits.
Larry Schreiber, president, Anthem Blue Cross and Blue Shield in Wisconsin

CommunityConnect HealthPlan Is Now Anthem Blue Cross and Blue Shield

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MILWAUKEE – July 8, 2014 – Effective July 1, CommunityConnect HealthPlan, a managed care organization serving BadgerCare Plus members, was officially renamed Anthem Blue Cross and Blue Shield. The change is designed to help avoid potential confusion for Anthem Blue Cross and Blue Shield members, health care providers and regulators, and to better describe the company’s product offerings across a variety of health insurance programs.

“Anthem Blue Cross and Blue Shield and CommunityConnect HealthPlan have always been a part of the same company,” said Larry Schreiber, president, Anthem Blue Cross and Blue Shield in Wisconsin. “Having all of our products under a common name will make it easier for individuals and families to transition from one health plan to another based upon their needs and to make more informed decisions about their health benefits.”

Anthem Blue Cross and Blue Shield is working to improve health and strengthen communities throughout Wisconsin. The company offers a comprehensive Health insurance product portfolio, including Individual and Group insurance products, as well as Medicare, Medicaid and Specialty insurance solutions, such as Dental, Vision, Disability and Life insurance. Additional information about Anthem Blue Cross and Blue Shield is available at www.anthem.com.

Fast Facts:

  • Only the trade name is changing. CommunityConnect HealthPlan® (CommunityConnect) was the trade name used by Compcare Health Services Insurance Corporation for its insurance policies offered through the BadgerCare Plus program.  As of July 1, 2014 those products are now using the Anthem Blue Cross and Blue Shield trade name.  It is only the DBA/trade name that is changing. The underlying company insuring the benefits is – and will remain – Compcare.  
  • There’s no change in benefits. The name change to Anthem Blue Cross and Blue Shield will not impact CommunityConnect members’ ability to receive care before, during or after the transition, or to see their established primary care provider or clinic.
  • Help is available. A comprehensive communications plan – including member letters and an advertising campaign – communicated the name change in advance of its July 1 effective date, and resources are available to help address any remaining questions. Individuals with questions about their benefits should contact the member services number on the back of their member identification card or by visiting www.anthem.com/wimedicaid. Health care provider offices will continue to receive support through their assigned Anthem Blue Cross and Blue Shield Provider Relations representative who can assist with the administrative processes and billing changes associated with the renaming. Health care offices may also direct questions about billing procedures through the Provider page on www.anthem.com/wimedicaiddoc.


About Anthem Blue Cross and Blue Shield in Wisconsin
Anthem Blue Cross and Blue Shield is the trade name of Blue Cross Blue Shield of Wisconsin (BCBSWi), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation (Compcare), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. Additional information about Anthem Blue Cross and Blue Shield in Wisconsin is available at www.anthem.com. Also, follow us on Twitter at www.twitter.com/healthjoinin, on Facebook at www.facebook.com/HealthJoinIn, or visit our YouTube channel at www.youtube.com/healthjoinin.

Anthem Blue Cross and Blue Shield Offers Tips for Caring for a Loved One with Dementia

June Marks Alzheimer’s & Brain Awareness Month

MILWAUKEE – June 27, 2014 – Dealing with dementia can create confusion and frustration not only for the person with the disease, but also for his or her family members, including caregivers. Approximately 43.5 million adults care for someone 50 years old or older (i).  More than 60 percent of Alzheimer’s and dementia caregivers are women (ii).  Although it can be challenging for everyone involved, there are tips to make it just a little bit easier, according to Anthem Blue Cross and Blue Shield in Wisconsin.

Dementia is loss of memory and a variety of other symptoms that interfere with daily life. It is a disease caused by physical changes in the brain that result in cell death. Alzheimer’s, a fatal brain disease, is the most common type of dementia, accounting for 60 to 80 percent of cases (iii).  It is estimated that one of every three seniors dies with some form of dementia (iv).  Much of the care for someone with dementia falls upon their families, including the person’s spouse and children. According to the Alzheimer’s Association 2014 Alzheimer’s Disease Facts and Figures report, 15.5 million caregivers provided an estimated 17.7 billion hours of unpaid care for people with dementia in 2013 valued at more than $220 billion (v).

In connection with the inaugural Alzheimer’s & Brain Awareness Month, which is being recognized throughout June, Anthem Blue Cross and Blue Shield offers the following tips for those caring for a loved one with dementia.

  1. Learn about dementia. By learning about dementia, a caregiver can better understand how the disease is currently impacting a loved one and anticipate changes to come as the disease progresses. The person with dementia may be unable to find words, construct complete sentences, remember names and details, and complete once simple tasks. The Alzheimer’s Association offers educational materials and workshops on the 10 Warnings Signs of Alzheimer’s disease, planning for the future and more. To find a local Alzheimer’s Association chapter, visit alz.org or call 1-800-272-3900.

  2. Understand the benefits available in a loved one’s insurance. People over age 65 likely have Medicare. Nearly one of every five Medicare dollars is spent helping people with dementia (vi).  Medicare generally covers much of the cost of diagnosis, evaluation and some treatment of dementia, including inpatient hospital care and some doctor’s fees. It also may cover home health care, mental health services and hospice, while Part D may cover drugs for treating dementia. Medicare does not cover adult day care, long-term care in a nursing home or assisted living. Some of these services may be covered by Medicaid for those who qualify. Medicare Advantage (MA) plans may include special programs for people with dementia, and may help connect them to available community resources. Additional premiums copays and coinsurance may apply.

  3. Coordinate health care decisions as soon as possible. It’s critical to talk to a loved one about their health care wishes in the early-stage of the disease while they are still able to contribute to the planning process. Discussing preferences and establishing plans can alleviate stress for both the person living with dementia and the caregiver. Caregivers should encourage their loved one to consider creating a power of attorney for health care, also known as an “advance directive.” This document allows the person with dementia to appoint someone to make health care decisions on their behalf when he or she can no longer do so and indicates the type of medical treatment they want and don’t want. The person with dementia can appoint a family member or a trusted friend to act as their power of attorney. It’s important to select a back-up person, too. Because of privacy laws, insurers may not even be able to talk to a caregiver about a loved one’s health without proper documentation.

  4. Ensure a safe environment. Most people want to be able stay in their home as long as possible, but the environment must be safe for them. Some MA plans have specialized teams that are trained to go to a member’s home and conduct home safety evaluations, including assessing the risk of falls and recommending equipment, such as a cane, that may help reduce the risk for fall. Take advantage of this service if it’s available. Also, research how to make a loved one safe and comfortable while retaining as much independence as possible. The Alzheimer’s Association offers safety guidance and resources on topics such as driving, wandering and natural disasters at alz.org/safetycenter.

  5. Make sure your loved one keeps all doctor appointments. While there are not currently treatments that stop or even slow the progression of Alzheimer’s, research is advancing quickly, including possible new medications and treatments.

  6. The last, and perhaps most important tip for caregivers, is to make sure to take care of their own health, too. According to the Alzheimer’s Association Facts and Figures, caregivers for those with Alzheimer’s and other forms of dementia had $9.3 billion in additional health care costs of their own in 2013. Nearly 60 percent of Alzheimer’s and dementia caregivers rate the emotional stress of caregiving as high or very high, and more than one-third report symptoms of depression (vii).  Seek support from family, friends and other caregivers going through similar experiences. The Alzheimer’s Association offers support groups where caregivers can share tips for caring for a loved one with dementia. These groups offer a safe, confidential, supportive environment and educate and inform participants about dementia and how to develop methods and skills to solve problems.

This information is intended for educational purposes only and should not be interpreted as medical advice. Please consult your health care provider for advice about treatments that may affect your health.

Anthem is a PPO plan, an HMO plan and a PDP plan with Medicare contracts. Enrollment in Anthem depends on contract renewal.

About Anthem Blue Cross and Blue Shield in Wisconsin
Anthem Blue Cross and Blue Shield is the trade name of Blue Cross Blue Shield of Wisconsin (BCBSWi), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation (Compcare), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. Additional information about Anthem Blue Cross and Blue Shield in Wisconsin is available at www.anthem.com. Also, follow us on Twitter at  www.twitter.com/healthjoinin, on Facebook at www.facebook.com/HealthJoinIn, or visit our YouTube channel at www.youtube.com/healthjoinin.

Sources:
(i) http://caregiver.org/selected-caregiver-statistics
(ii) https://www.alz.org/alzheimers_disease_facts_and_figures.asp#quickFacts
(iii) http://www.alz.org/dementia/types-of-dementia.asp
(iv) http://www.alz.org/alzheimers_disease_facts_and_figures.asp
(v) https://www.alz.org/alzheimers_disease_facts_and_figures.asp
(vi) https://www.alz.org/alzheimers_disease_facts_and_figures.asp
(vii) https://www.alz.org/alzheimers_disease_facts_and_figures.asp

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