My LIveHealth Online Story: Juliette
Sick at college and can’t get into on-campus clinic

To learn more and use LiveHealth Online, visit www.livehealthonline.com.

My LIveHealth Online Story: Jennifer
Confronting an all-too-familiar sore throat

To learn more and use LiveHealth Online, visit www.livehealthonline.com.

My LIveHealth Online Story: Jack
Feeling ill during a polar vortex

To learn more and use LiveHealth Online, visit www.livehealthonline.com.

My LIveHealth Online Story: Brandon
Tried to tough it out; now faces possibility of feeling sick all weekend

To learn more and use LiveHealth Online, visit www.livehealthonline.com.

My LIveHealth Online Story: Danielle
Finds a rash on her child’s body on a Friday night

To learn more and use LiveHealth Online, visit www.livehealthonline.com.

My LiveHealth Online Story: Taylor
Sick at school, far away from her primary care doctor

To learn more and use LiveHealth Online, please visit www.livehealthonline.com

My LIveHealth Online Story: Sharon
Traveling for work and not feeling well

To learn more and use LiveHealth Online, visit www.livehealthonline.com.

My LiveHealth Online Story: Mandy
Sinus pressure on top of everyday life pressures

To learn more and use LiveHealth Online, visit www.livehealthonline.com.

My LiveHealth Online Story: Sarah
Soonest her doctor could see her was in a week

To learn more and use LiveHealth Online, visit www.livehealthonline.com.

LiveHealth Online Mobile App

The doctor will see you — right now!

Description from Google Play:

The free LiveHealth Online app gives mobile users an easy way to connect with a live doctor for an online video visit using your own mobile device. It’s simple, fast, and you can use it anywhere - 24 hours a day, 7 days a week.

LiveHealth Online is a live video interaction between you and a trusted, board-certified doctor. You will find primary care doctors such as Family Practitioners, General Practitioners, Internal Medicine and Pediatricians. Use LiveHealth Online for topics such as colds, flu, allergies, upper respiratory infections, urinary tract infections and bronchitis. An online visit with LiveHealth Online eliminates wasting time traveling to an urgent care center or retail clinic, or waiting for an opening at a doctor’s office. And, it costs less.

If you have already enrolled in LiveHealth Online via the Web, simply enter some brief information and the mobile app will match to your existing account. If you haven’t enrolled yet, download the app now or visit www.livehealthonline.com and enroll – it’s easy!

The LiveHealth Online app is available for Android on Google Play, and for iOS on the Apple App Store.

Above: Screenshots of LiveHealth Online Android app via Google Play.

BizTimes Milwaukee: Anthem Blue Cross launches telehealth service

Via BizTimes.com:

Anthem Blue Cross and Blue Shield in Wisconsin is launching LiveHealth Online, in which members can connect with a live doctor digitally for non-emergency needs when their own doctor is not readily available.

Members can use their smart phone, tablet or computer to have a live video visit with a U.S.-based, board certified doctor of their choice to discuss non-emergency health issues from home, work or wherever they happen to be with Internet access.

…Consumers who do not have Anthem Blue Cross and Blue Shield as a health plan can also use LiveHealth Online, simply by signing up and paying for the visit with a credit card. Doctors using LiveHealth Online typically charge $49 per medical visit.

…Telehealth is a widely accepted mode of health communication, especially in rural areas where many people have to drive hours to visit a doctor.

The cover story of the Aug. 4 edition of BizTimes Milwaukee magazine will feature a cover story on “smart health care,” which will examine how disruptive technologies are changing the delivery, consumption and financing of health care.

Click here to read the full article on biztimes.com.

The Doctor Will See You Now…On Your Computer, Smart Phone or Tablet

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Health Care Gets Easier for Anthem Blue Cross and Blue Shield Members with 24x7 Access to Medical Care via LiveHealth Online Telehealth Benefit

MILWAUKEE – July 31, 2014 – Anthem Blue Cross and Blue Shield in Wisconsin members now have a fast, more convenient way to see a doctor for non-emergency needs when their own doctor is not readily available.

Members can now use their smart phone, tablet or computer to have a live video visit with a US-based, board certified doctor of their choice to discuss non-emergency health issues from home, work or wherever they happen to be with internet access. Doctors using LiveHealth Online can provide a diagnosis, treatment, and even a prescription if needed.

This new online care service, LiveHealth Online, launched in 2013 first to national employers. It has now been expanded to the majority of Anthem Blue Cross and Blue Shield’s health plan customers, including health exchange members. Doctors are available 24 hours, 365 days a year, including holidays. For eligible members, a LiveHealth Online visit costs the same or less than a primary care office visit.

“LiveHealth Online is one of several ways we are trying to make health care easier and more convenient for our members. It offers a secure means of reaching board-certified, US-based doctors anytime, anywhere, especially when consumers find it inconvenient to leave work or home and go to a doctor’s office,” said Larry Schreiber, president of Anthem Blue Cross and Blue Shield in Wisconsin. “Our members have told us that LiveHealth Online has saved them between two and three hours of time from traditional office visits, giving them more time for work, friends, family, or whatever things that they like best. Whether you’re a college student, young professional, a family, or an empty nester who likes to travel, we can all appreciate products that make our lives easier.”

Consumers who do not have Anthem Blue Cross and Blue Shield as a health plan can also use LiveHealth Online, simply by signing up and paying for the visit with a credit card. Doctors using LiveHealth Online typically charge $49 per medical visit.

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Online care, for non-emergency medical conditions, is more convenient and affordable than a doctor’s visit or a visit to an urgent care clinic. Members can initiate video visits from their home or workplace at any time through a computer, smart phone or tablet.

Patients use online care typically to communicate face-to-face with a doctor about colds, aches, sore throats, allergies, infections, rashes, as well as routine prescription refills. Doctors do not prescribe for controlled substances or lifestyle drugs. A summary of each visit is created, and at the patient’s request, can be forwarded to their primary care doctor — supporting continuity of care and collaboration among providers.

“LiveHealth Online represents a true shift in healthcare delivery by using technology to make healthcare easier and more consumer friendly,” said John Jesser, Anthem Blue Cross and Blue Shield vice president of provider engagement strategy. “At this critical juncture in our nation’s healthcare transformation, Anthem Blue Cross and Blue Shield is taking a lead in improving access to care and bringing a better healthcare experience to its members.”

Telehealth is a widely accepted mode of health communication, especially in rural areas where many people have to drive hours to visit a doctor.

A November 2012 study from the University of Pittsburgh published in the Journal of the American Medical Association showed that e-visits—using e-mail and electronic patient health records only—had similar outcomes to in-person visits for treating sinus and urinary tract infections.

LiveHealth Online can also lessen the burden on primary care doctors who are increasingly feeling the pressure from the growing doctor shortage. The Association of American Medical Colleges estimates that in 2015 the country will have 62,900 fewer doctors than needed. LiveHealth Online can help reduce wait time when trying to get in to a see a doctor. Getting care early on can help reduce the severity and duration of many typical illnesses such as the flu and infections.

About Anthem Blue Cross and Blue Shield in Wisconsin
Anthem Blue Cross and Blue Shield is the trade name of Blue Cross Blue Shield of Wisconsin (BCBSWi), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation (Compcare), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. Additional information about Anthem Blue Cross and Blue Shield in Wisconsin is available at www.anthem.com. Also, follow us on Twitter at www.twitter.com/healthjoinin, on Facebook at www.facebook.com/HealthJoinIn, or visit our YouTube channel at www.youtube.com/healthjoinin.

About LiveHealth Online
LiveHealth Online is a telehealth tool that provides consumers with a convenient way to have live video conversations with doctor, get a diagnosis, and receive treatment for common urgent care-type health conditions. Consumers can access board certified doctors through livehealthonline.com or on an iOS or Android smartphone or tablet using the free app. It is secure, private, easy-to-use and affordable. Consumers can have live, instant or planned visits with their choice of doctors seven days a week, 24 hours a day, using two-way video conferencing, along with instant messaging. LiveHealth Online is the trade name of Health management Corporation, a separate company, providing telehealth services on behalf of Anthem Blue Cross and Blue Shield.

LiveHealth Online Availability
LiveHealth Online is now available in Wisconsin…and most other states.
Map via livehealthonline.com — click here to view larger version

LiveHealth Online Availability

LiveHealth Online is now available in Wisconsin…and most other states.

Map via livehealthonline.com — click here to view larger version

LiveHealth Online: Some Frequent Questions Answered

  • Question: What do you mean by "online care"?
  • Answer: Online care enables you to access doctors through a two-way video, secure chat, via a computer or smart phone. Anthem Blue Cross and Blue Shield's LiveHealth Online service involves individuals using a computer and secure chat and web camera to interact with doctors.
  • Question: Why does Anthem Blue Cross and Blue Shield want to provide this service?
  • Answer: At Anthem Blue Cross and Blue Shield, we recognize the need for health care to become more accessible and convenient -- especially with the anticipated shortage of primary care doctors, crowded ERs, and continued rising costs. LiveHealth Online allows us to meet those requests by making it easy for an individual to access medical care during extended hours, weekends and holidays, when their primary care physician may not be available.
  • Question: When is it appropriate to use this service?
  • Answer: Patients use online care typically to communicate with a doctor about colds, sore throats, flu, allergies, infections, and wellness and nutrition advice. It's not appropriate for emergency situations. It is up to the professional medical judgment of the treating physician using Live Health Online whether treatment of the condition presented is appropriate or not.
  • Question: Are doctors available 24/7?
  • Answer: Yes.
  • Question: How is someone matched with a physician online?
  • Answer: LiveHealth Online looks at the address entered by the user and matches it with a physician licensed to practice in that same state. LiveHealth Online then provides photos and bios on those doctors who meet that criteria and who are currently available. You then select what doctor you want to see from that list.
  • Question: Are LiveHealth Online doctors able to prescribe medications?
  • Answer: In Wisconsin, yes. A doctor’s ability to prescribe medication after an online visit varies from state to state. Moreover, the decision to prescribe will depend upon whether the doctor in his or her medical judgment believes a prescription is appropriate. The LiveHealth Online system does allow a user to select a pharmacy and has the capability to transmit a prescription to that pharmacy. The system does not allow a doctor to prescribe narcotic medications.
  • Question: Who can use this service?
  • Answer: LiveHealth Online is available to the majority of Anthem Blue Cross and Blue Shield’s health plan members, including individuals who purchased coverage through Wisconsin's federally-faciliated insurance marketplace. If you are not an Anthem Blue Cross and Blue Shield member, you can still use LiveHealth Online. Simply visit www.livehealthonline.com to create an account and get started.
  • Question: How much is this going to cost me?
  • For eligible Anthem Blue Cross and Blue Shield members, a LiveHealth Online visit costs the same or less than a primary care office visit. Anthem Blue Cross and Blue Shield fully-insured members will pay their standard plan office visit co-pay per visit. If you receive your Anthem Blue Cross and Blue Shield coverage through your employer, you'll want to check to see if they are "self-insured," because self-insured customers individually make decisions on the coverage levels for their employees. Individuals who do not have Anthem Blue Cross and Blue Shield as a health plan can also use LiveHealth Online, simply by signing up and paying for the visit with a credit card. Doctors using LiveHealth Online typically charge $49 per medical visit.
  • Question: What if I have questions that aren't answered here?
  • Answer: If you are an Anthem Blue Cross and Blue Shield member, please contact the customer service number on the back of your identification card and we will be happy to answer any questions you may have about your health insurance benefits. If you are not an Anthem Blue Cross and Blue Shield member, but are interested in LiveHealth Online, please visit www.livehealthonline.com to learn more.
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